What separates Southern Scapes Pool & Landscape Design from many competitors?
Since Southern Scapes opened its doors in 1998, we have committed ourselves to delivering excellence to our clients, using only the finest quality products and a well-trained work force. Southern Scapes Pool & Landscape Design purposely limits the number of projects we do each year as a means to ensure the highest quality to our clients.
Having been in the industry for many years, we have, unfortunately, experienced deficits in products.
While major problems are quite rare, sometimes they happen. The most important thing is how your contractor handles those issues.. Here’s what our customers have had to say:
“Tom May and Southern Scapes Pool & Landscape Design have been elevated to the very top of the very top of anyone’s list! Your willingness to completely re-do all the pipes and concrete around our pool this year AT NO COST due to damages NOT due to your own making was WAY above the call of duty (pool installed 2011, completed repairs 2017).
We are really appreciative of your ethics and business model offering the highest standard of guarantee for your customers. I really don’t know if there are enough words to express our feelings about the kindness you have shown to us.
The pool is perfect now that it is back up and running!
Not only do I want you to know this, but Nancy and I have been raving about your excellent service to anyone who cared to listen – and will continue to bring you as much applaud by word of mouth as we possibly can. Thank you, thank you, thank you!”
Emily Ausband and Nancy Brown, Owners of Identify Yourself
” I want to express our gratitude to Tom May, Jr. and his company, Southern Scapes, for the great job they did to repair a major crack in our pool step area. You stood behind a product you no longer sell. Tom and his team carefully analyzed the problem and determined a way to fix it in a timely and professional manner. We have shared this with our friends and neighbors and we greatly appreciate what you have done for us.”
Tim & Candy Engel, Nags Head, NC
(Pool installed 2009. Damage caused by area pool cleaner lowering water beyond skimmer, which is not recommended. Southern Scapes Pool & Landscape Design repaired the pool in late fall of 2015.)
“In 2010, I bought a pool from Southern Scapes Pool & Landscape Design in Currituck NC. They did a fabulous job installing the pool & have always been available when I had a question. Because I have the worst luck, my pool cracked slightly during the winter of 2015. I called Tom May, the owner of the Southern Scapes, and they quickly came out to evaluate the situation – despite it being 5 years after the installation! Tom assured me that my warranty would cover everything. The Southern Scapes Pool & Landscape crew came out, put in well points, and drained my pool for repair. They also did a fabulous job fixing the slight crack – and it is as good as new (and you can’t tell there was a repair)! Thank you Southern Scapes Pools for your amazing, speedy service. Southern Scapes is the best company EVER. You can rest assured that if you have any concerns, Southern Scapes Pools & Landscape Design will be there to lend a hand. Unfortunately, I haven’t heard the same about other companies. I’d highly recommend Southern Scapes to anyone interested in a swimming pool in Currituck or the Outer Banks. Thank you Southern Scapes!”
Donna Crimmins, Grandy NC
All of our pool manufactures stand behind their fiberglass shells.