“I am writing to thank you and Southern Scapes for the extraordinary work done in installing a beautiful in-ground pool on our property in Southern Shores. Before we met, we had been working with another pool company for almost a month attempting to decide where we could locate the pool. The first time you came to our home, you grabbed a shovel, found my cesspool and suggested a perfect location for our pool. Moreover, that evening, Tom May Jr. sent us a scaled drawing of our home and our pool – amazing! You gave us a full and fair estimate, including all costs, and took care of all permits. During construction, you met and sometimes exceeded your timetable and it was a pleasure to work with you and Southern Scapes. I really appreciated how you would answer my questions in a timely fashion.
All of the work done in installing the pool – the cement work, the pool, the fencing, the electrical work, was of the highest quality and looks beautiful. However, as you know, the pool had a small leak which could not be found. This is where you proved you were a man of your word and your company would stand behind their work. In order to address this leak, workers had to come from another state, brace our pool, drain our pool, re-glaze the bottom and refill the pool. I knew you were reliable and not for one moment did I have any concern or doubt that you would take care of this substantial and costly problem. All of this work was done and the problem was fixed.
I feel very fortunate to have chosen you and your company to install our pool. I would give you the highest recommendation and have suggested to friends that they contact you when considering installing a pool. Please do not hesitate to give my name and number as a reference to any potential customers.”
Hon. Alex. M. Calabrese
“Southern Scapes, LLC was a great choice when it came to purchasing and installing my in-ground fiberglass pool. Although we have only had the pool for 1 season, we love it. They patiently addressed all of our questions and concerns and educated us in the maintenance of the pool as well.”
Audrey Armstrong, Camden
REALTOR, GRI, SFR
“Shawn and I want to take the time to thank you for the continued superior customer service. We were pleased several years ago when you installed our pool and we continue to see the same support years later. Recently, we contacted you as we had a small issue with the pool. Your first answer was not to make a service call and charge us. You took the time to trouble shoot over the phone to try to save us time and money. Not many companies would go that extra mile. Unfortunately, we were unable to solve the problem on our own.We believed we had located the issue, so we contacted you for a service call.
You responded to our call quickly, scheduled a visit within days of the call and had the problem fixed within hours of arriving. We recognize this is a busy time of year for your business, so the prompt response was greatly appreciated. You have always provided personal attention and support. The team has always been professional and efficient, and the quality of the work far exceeded our expectations.
Our family has enjoyed our pool since the day we were able to jump in! We constantly receive compliments regarding the appearance of the pool. We are always happy to let people know who completed the work!
Please feel free to share this letter and we are happy to continue to be a reference for your future clients. Enclosed you will find an updated picture of the pool. Feel free to share it when showing off the great work that you do.”
“Again, Thanks for everything. Thanks for all your help with the septic.
Without your help the pool would not have happened !!!”
Bill & Carolyn
“We wanted to send a note thanking you for an incredible job on our new pool. You took care of everything from working with the town for permits to getting approval from the homeowner’s association. Being over ten hours away, we knew the job was in good hands. Even with Hurricane Sandy interrupting the job, you were a real professional.
Thanks so much for providing services above and beyond.”
James and Sharon
“Wanted to write and tell you how delighted I am with the pool you installed.
Never thinking I could afford owning an inground pool, I did a lot of research on the subject. I spoke with 4 different companies in the area, looking at price, equipment, installation. I chose Southern Scapes because it came out the winner in every category!
Working with Tom Sr. was a real pleasure. He helped so much with the planning, surveying and met with the town and county to answer questions and prepared paperwork to move the process forward.
Tom, you and your crew were wonderful in doing all that was needed to prepare my property and install the pool, fence, concrete, and equipment. I can’t say enough good things about you and your team.
Since the installation, you and your staff have been available whenever I call. It’s great to know I can count on Southern Scapes if I ever have a problem. I gladly recommend you to those looking to purchase a pool.”
“We would like to thank you for the outstanding job you did in landscaping our property in Southern Shores. You started the job on time and finished when you said it would be finished. The choice of shrubs was very good and the workmanship was tops. We think our place really has great curb appeal now.”
Madolyn and Bill Engel
Gene and Barbara Parker
“Meg and I would like to thank you for the awesome job designing and installing the landscaping at our beach house in Duck, Four Seasons. The design compliments the house along with the pie shaped feature of the lot. Through the year we have received numerous complements from friends, neighbors and renters.”
Michael and Meg Durso
“From our initial conversations about the design through the execution of the job, everyone we worked with was knowledgeable and obviously expert in his field. Perhaps, most importantly to us, you took the time to understand our needs and our budget and you executed it in a timely and professional manner. Our neighbors have already asked us “who did our wonderful landscaping”, so don’t be surprised if you hear from a few of our Sea Tern residents for their future projects as well.
When our job was finished, one of them remarked that when he looks out his window and sees how ‘peaceful’ the yard looks, it’s as if has been there forever because it integrates so beautifully into the natural landscape. I think that is one of the highest compliments you could receive and we are delighted our neighbors are as happy with the landscaping as we are!”
Dave & Cheryl Needham
Sea Tern Drive